Please reference the below terms for how we offer the KegSwappa service. These terms are taken to be acknowledged and accepted by customers when their sign up or place an order using KegSwappa’s app or website
We deliver products Australia wide using Australia Post for most of the smaller orders and larger orders may be shipped with Direct Freight, Toll, Star Track or other such couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.
All gear supplied by KegSwappa must be tested thoroughly before use and maintained correctly over time. KegSwappa is not responsible for lost beer, beverages, liquid, gas or other consumables or property damaged caused by leaks or faulty items. It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system unattended or under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the user’s ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal.
If these checks have not been done properly and you are unsure whether everything is airtight, then please do not leave the equipment unattended or under pressure. If you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegSwappa for a refund, less shipping. Normal processing times for these are 2 business days from receipt during normal periods. The terms of this include:
– The product must be returned in new, saleable condition and must not be used or abused;
– You must pay the cost of the postage back to us;
– You accept that the original cost of postage has been spend and is non-refundable as it is not recoverable;
– Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.
If any of the above are not satisfied, KegSwappa reserves the right to not accept the return and return the items back to the customer or negotiate a partial refund.