PRIVACY - KEGSWAPPA

Who cares about Privacy?

We do, and on this page, you will find info about how we collect, use and disclose Personal Information. In an nut shell though, we will treat your personal data like we do our own, i.e. only ask what we need and lock everything away safely.

1. About Us

KegSwappa Pty Ltd operates as an online marketplace for kegs and related services.

Email: hello@kegswappa.com.au
Address: Unit 31/49-51 Mitchell Rd, Brookvale NSW 2100
Phone: 0432 011 882

2. Scope of this Policy

This Privacy Policy applies to all users of our Services. We only provide services to customers located in Australia. All users must be 18 years of age or older.

3. Accounts and Age Verification

A registered account is required to place orders through KegSwappa.
Both individual and business users are treated in the same manner; however, different pricing may apply to business accounts.
Age verification occurs via a tick box upon entering the site and by capturing date of birth during account registration.
Users may request the deletion of their account and personal information by contacting KegSwappa directly.

4. Personal Information We Collect

We collect personal information necessary to provide, operate, and improve our Services. This includes:

Information you provide directly:

Name, company name, contact information (email, phone, postal address)
Date of birth
Account credentials
Order history, invoices, and correspondence with KegSwappa

Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site
Cookies and tracking data, including Google Analytics, Facebook Pixel, and Google Ads tracking

Information obtained from third parties:

Payment processors (Stripe, WooCommerce, PayPal)
Delivery and logistics partners
HubSpot (customer support and information storage)
Accounting software (Xero) and social media integrations

5. Use of Personal Information

We use personal information for legitimate business purposes, including:

Purpose	Description
Providing Services	Processing orders, managing accounts, and facilitating deliveries
Communications	Responding to inquiries, sending order confirmations, and providing support
Marketing	Sending newsletters, promotional materials, and targeted advertising (with opt-out options)
Service Improvement	Conducting analytics, monitoring site performance, and preventing fraudulent activity
Legal Compliance	Fulfilling age verification requirements, alcohol supply regulations, and tax obligations

6. Legal Basis for Processing

We process personal information based on:

Contractual necessity – to provide services requested by the user
Legitimate interests – to improve our platform, prevent fraud, and manage operational activities
Consent – for marketing communications and optional tracking technologies
Legal obligations – to comply with taxation, alcohol regulations, and other statutory requirements

7. Sharing of Personal Information

We do not sell personal information. We may share personal information with:

Payment processors (Stripe, WooCommerce, PayPal) to process transactions securely
Delivery and logistics providers to fulfil orders
Suppliers, breweries, and service providers involved in fulfilling customer orders
Professional advisors or regulatory authorities as required by law
Successor entities in the event of a merger or acquisition

All third parties are required to maintain appropriate privacy and security safeguards.

8. International Transfers

Some third-party service providers may process personal information outside Australia. We ensure appropriate safeguards are in place, such as contractual data protection agreements.

9. Cookies and Tracking Technologies

KegSwappa uses cookies and similar technologies for functional, analytical, and marketing purposes. This includes:

Ensuring website functionality (login, cart, and user preferences)
Collecting analytical information for service improvement
Supporting marketing activities, including retargeting and email analytics

Users can disable cookies through their browser settings, although some site features may be affected.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide and manage user accounts and orders
Comply with legal, taxation, and regulatory obligations
Detect and prevent fraudulent activity

Upon account closure or a verified deletion request, personal information will be deleted or anonymised unless retention is required by law.

11. User Rights

Users have the right to:

Access personal information held by KegSwappa
Request correction of inaccurate personal information
Request deletion of personal information
Opt-out of marketing communications
Withdraw consent where consent was relied upon for processing
Lodge complaints with the Office of the Australian Information Commissioner (OAIC)

12. Security Measures

KegSwappa implements reasonable technical and organisational measures to protect personal information, including:

Encrypted transmission and secure hosting (cPanel)
Restricted access to personal information
Staff training on data protection and privacy

While we endeavour to protect personal information, no system can be completely secure.

13. Data Breach Notification

In the event of a data breach likely to cause serious harm, KegSwappa will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme.

14. Third-Party Links and Integrations

Our website may contain links to third-party websites or integrate third-party services (e.g., social media). These third parties may have their own privacy policies, which we recommend reviewing.

15. Updates to This Policy

KegSwappa may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date - 16/10/2025. Users are encouraged to review the policy periodically.

Have a question?

Please get in touch…